Psychological Safety, Trust, and the Conversations That Shape How People Feel at Work
15th December 2025
Work is more than tasks and deadlines. For most people, it’s where they spend the majority of their waking hours—and where they want to feel respected, safe, and valued as human beings.
In recent years, many organisations have stepped away from formal DEI initiatives. Regardless of the reasons, one thing is becoming increasingly clear inside workplaces: when structures designed to support fairness and belonging disappear, people feel it. Trust wavers. Psychological safety weakens. And employees begin to hold back parts of themselves.
According to Randstad’s 2025 Workmonitor report, only 49% of employees say they trust their employer to create a culture where everyone can thrive. Research from Mental Health First Aid England and Henley Business School also shows a steady decline in the number of people who feel safe bringing their whole selves to work compared to 2024 and 2020. Behind those numbers are real people—hesitating before speaking up, staying quiet in meetings, or questioning whether they truly belong.
Psychological Safety Lives in Everyday Moments
Psychological safety isn’t built through statements or policies alone. It’s shaped in small, everyday interactions:
- The way a manager responds when someone raises a concern
- Whether questions are welcomed or subtly shut down
- How mistakes are handled. Curiosity or blame
- Whether feedback feels supportive or threatening
Human beings are wired to scan for safety. When communication feels rushed, dismissive, or unclear, our nervous systems notice. Over time, people adapt by withdrawing, overthinking, or staying silent—not because they don’t care, but because they’re trying to protect themselves.
When People Don’t Feel Safe, They Stop Fully Showing Up
When trust erodes, employees may still do their jobs—but they do so cautiously. They share fewer ideas. They take fewer risks. They disengage emotionally long before they resign physically.
This isn’t a motivation problem. It’s a communication problem.
Leaders rarely intend to create unsafe environments. More often, they simply haven’t been taught how to communicate in ways that help people feel heard, respected, and steady—especially during change, stress, or uncertainty.
Communication Is a Human Skill Before It’s a Leadership Skill
At its core, communication is about how we make sense of one another. It’s tone, timing, presence, and listening—not just words.
As a communication skills coach, I help leaders and teams understand the human impact of how they communicate. Together, we work on:
- Listening in ways that calm defensiveness and build trust
- Speaking clearly and compassionately, even in difficult moments
- Navigating tension and disagreement without damaging relationships
- Giving feedback that supports growth instead of triggering fear
- Creating conversations where people feel safe enough to be honest
When communication improves, something subtle but powerful happens: people exhale. They feel steadier. They start participating again.
Looking Ahead: Building Trust Without the Safety Nets
As organisations move into 2026 and beyond, many no longer have the formal programs that once signalled a commitment to inclusion and wellbeing. But the human need for safety, fairness, and belonging hasn’t gone away.
The workplaces that thrive will be the ones that understand this simple truth:
people don’t need perfect leaders—they need attuned, self-aware communicators.
Psychological safety is built one conversation at a time.
If you’re noticing hesitation, silence, or emotional distance in your team, it may not be about performance—it may be about how safe people feel communicating. And that’s something that can be learned, practiced, and transformed.
If you’d like support creating more human, trust-centred conversations at work, communication skills coaching can help.
Please do get in touch and lets have a chat about how I can support you and your team,
Charlotte
