Point Taken Training

Point Taken is a training consultancy specialising in building an individual’s ability to communicate effectively and with confidence.

We work predominately with International Medical Graduates on their communication skills. Helping them build confidence in their Interpersonal Skills in order to improve the patient/doctor relationship.

Many factors play a part in the breakdown of the relationship between doctor and patient. These include:

• Meeting the expectations of the patients
• Cultural differences.
• Language barriers.
• Time pressures
• Showing empathy
• Navigating the patients’ ideas, concerns, and expectations
• Navigating guidelines and policies.

Clear communication incorporates three key elements: Verbal, non-verbal and para-verbal communication (tone of voice).

Verbal Communication: This refers to the words we choose to use and the arrangement of these words.

Para-verbal Communication: This refers to how we say the words we have chosen. Do we sound happy, sad, aggressive etc?

Non-Verbal communication: This refers to how we use our body language to express our thoughts. This includes our facial expression and hand gestures.

Think of these elements as a three-legged stool; they must all be even for the stool to be effective and work properly.

In an ideal world people would know and understand exactly what we mean and how we mean it. There would be no miscommunication, no misunderstandings, no mishearing, and no assumptions made.

Unfortunately, we do not live in an ideal world and such issues often get in the way of how we communicate and how we build relationships, acting as barriers, limiting our confidence and progression, and holding us back professionally and personally.

At Point Taken Training we pride ourselves on our ability to support IMG’s as they go through exams and begin their career.

If you are interested in our services then please do take a look at the support page for a list of workshops and support courses available.

• Interpersonal Skills
• Cultural Communication Skills
• How To Show Empathy
• How To Deal With Conflict
• Breaking Bad News and Difficult Conversations
• Training for examinations such as the PLAB 2 exam.

Who We Work With

Health Education England
NHS