Specialists in supporting professionals in their communication skills in order to build effective relationships in the workplace.

Point Taken Training

Point Taken is a training consultancy specialising in building an individual’s ability to communicate effectively and with confidence.

We work predominately with International Medical Graduates on their communication skills. Helping them build confidence in their Interpersonal Skills in order to improve the patient/doctor relationship.

Professionals in the corporate arena, providing training around leadership & management, recognising, and adapting to different behaviours, confidence coaching and communication skills.

Many factors play a part in the breakdown of the relationship between doctor and patient. These include:

  • Meeting the expectations of the patients/clients
  • Cultural differences.
  • Behavioural Differences
  • Language barriers.
  • Time pressures/deadlines
  • Showing empathy and understanding.
  • Navigating the patients’ ideas, concerns, and expectations
  • Navigating guidelines and policies.

Clear communication incorporates three key elements: Verbal, non-verbal and para-verbal communication (tone of voice).

Verbal Communication: This refers to the words we choose to use and the arrangement of these words.

Para-verbal Communication: This refers to how we say the words we have chosen. Do we sound happy, sad, aggressive etc?

Non-Verbal communication: This refers to how we use our body language to express our thoughts. This includes our facial expression and hand gestures.

Think of these elements as a three-legged stool; they must all be even for the stool to be effective and work properly.

In an ideal world people would know and understand exactly what we mean and how we mean it. There would be no miscommunication, no misunderstandings, no mishearing, and no assumptions made.

Unfortunately, we do not live in an ideal world and such issues often get in the way of how we communicate and how we build relationships, acting as barriers, limiting our confidence and progression, and holding us back professionally and personally.

At Point Taken Training we pride ourselves on our ability to support you as you go through ups and downs of building your career and confidence.

If you are interested in our services, then please do take a look at the support page for a list of workshops and support courses available.

  • Interpersonal Skills
  • Cultural Communication Skills
  • How To Show Empathy
  • How To Deal With Conflict
  • Breaking Bad News and Difficult Conversations
  • Training for examinations such as the PLAB 2 exam.

Who We Work With

NHS England
Astra Zeneca

Accent Softening Training

Not just for those who have an accent. This course can also help you increase clarity of speech and improve tone of voice.

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Confidence in Public Speaking Training

Learn to understand and manage your public speaking anxiety and gain skills and techniques to improve your presenting.

Find out more

Management Leadership

Learn to improve your ability to communicate effectively with others to build happy, productive relationships.

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Interpersonal Skills

These coaching style sessions will help you to focus on your self-awareness in order to fulfil life goals.

Find out more

Meet Charlotte

Charlotte Grundy is a confidence coach and mentor with a firm belief in helping individuals achieve successful and fulfilling lives both professionally and personally. Over the last 5 years, Charlotte has worked with clients who struggle with vocal confidence and general communication concerns, whether that be a fear of public speaking or a strong accent that has held them back in life.

“My aim is to give you bespoke training and techniques to achieve your personal goals of communicating clearly, effectively with confidence and personality.” Charlotte is a professionally trained actress, graduating from the Birmingham School of Speech and Drama in 2007. “A significant part of my training was studying the voice and how it works. We also gained skills in controlling and even using anxiety and nerves on stage in order to perform with energy and confidence, learning how to engage with an audience.”

Since leaving drama school, Charlotte has had an extensive career as a presenter and voice over artist, completing projects for British Gas, BMW, Bidwell’s and Countryside properties to name a few. During her professional career, Charlotte has adapted her training to create her own exercises and techniques and in 2013, established her own business with the aim to share these techniques with people who have let fears and phobias stand in their way.

“I want my students to have an understanding of why we get nervous, how those nerves can manifest themselves and most importantly how to control those nerves and use them to our advantage.”
“I am passionate about seeing people thrive without limitations.”

Charlotte - Point Taken
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Point Taken working with NHS England
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